TowMagic
TowMagic is Beacon Software's online digital dispatching assistant. This is a reliable user-friendly towing software that allows service providers to receive Motor Club calls over the Internet, directly to the desktop with no phone communication. This useful towing software also links with TowSpec for towing instructions and with TowMap for quick, accurate mapping. Users are able to run multiple road clubs and user ids on a single system with a history search on past calls. In today’s fast-paced business environment, road clubs, towers, road-side services, and call centers are all looking for an advantage. This advantage can only be achieved by getting the most out of available resources. For this reason, more and more road clubs are embracing the process of digital dispatching. Under normal circumstances, it would take a road club dispatcher an average of 10 minutes to contact a towing service provider and dictate call information over a telephone, and even longer if the first towing service provider cannot supply service. Half of this time is for the towing service provider’s dispatcher to receive the call. All this time costs both the towing service provider and the road clubs much money in employees and telephone services. For years, different road clubs and towing software venders have tried to perfect the digital dispatch market to no avail; until now. With TowMagic Digital Dispatch, road clubs are spending an average of 90 seconds per call with no phone costs. This is why some road clubs are now digitally dispatching and others are not far behind. TowMagic is a small towing application that runs in the Notification area of Microsoft® Windows® computers. TowMagic will prompt the user of an incoming call with an audio alert and sliding notification message in the corner of the screen. When the dispatcher clicks on this notification message, a window with all the job information will appear on the monitor.
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