Web+Center Help Desk

Web+Center Help Desk

Customer+Center - A customer support web application that allows customers to register themselves
and log, update and check the status their own support cases. Customers can access a product specific help desk that is created automatically as support cases are solved by support staff.

Tech+Center - A very comprehensive yet easy to use support staff web application to effectively create, log and manage support cases entered by customers or by other support staff members. Applications include extensive case search capabilities, case routing and priority functions, administration functions, support dispatcher status availability screen, complete integrated asset management component and more.

Business+Center - With the addition of Business+Center, a Web-based contact management system, Web+Center users can now easily integrate sales/contact business processes with customer/end-user support requirements sharing the same customer database and support management system. Business+Center features include customer and contact record logs, email distribution options to send emails to select customer/contact groups, and contact rep coordination management.

Pocket+Center - The Pocket+Center center is a scaled down and re-engineered Tech+Center interface for the Pocket PC devices running a Pocket Browser. This component allows remote Pocket PC users to log into the Web+Center application as a technician and perform most of the important tech functions such as customer searches, updates, and case tracking, management, and other calendar functions. This allows for real-time remote access to the Web+Center application with a handheld device.

Reservation+Center - The Reservation+Center is a web-based media equipment reservation system. It is integrated with the Web+Center customer database and allows customers to log in and make their own media equipment reservations from an on-line graphic catalog of equipment. Administrators can track and manage reservation requests and graphically view reservations. Clicking on the more button below will log you in as a Media+Tech Administrator. This application must be purchased and installed separately and there are no free versions of the Reservation+Center.